SUPPORT

Here when you need us, expert support you can rely on.

Lowry provides responsive, expert support for lighting and control systems across all commercial sectors.

Whether you need help resolving a fault, adjusting programming, commissioning new spaces, or maintaining compliance, our technical team is here to assist.

With decades of hands-on experience in Dynalite, iLight, Interact and a wide range of other control technologies, we deliver clear guidance, fast resolution, and dependable aftercare — ensuring your systems continue to perform at their best.

Tailored System Design & Upgrade Solutions

We design and modernise lighting and control systems that meet today’s performance, compliance, and sustainability standards. Whether you’re upgrading a legacy installation or developing a new space, we create solutions that are efficient, scalable, and fully aligned with your building’s needs.

Our team works closely with consultants, contractors, and end users to ensure every design is technically sound, cost-effective, and future-ready — helping you maximise value from your lighting infrastructure.

End-to-End Project Support

From initial survey to final handover, we provide comprehensive project support built around accuracy, clarity, and reliability.

Our services include site surveys, detailed system designs, wiring schematics, custom panel builds, and hands-on installation guidance. With specialist project management and deep understanding of lighting controls, we ensure every stage is coordinated, compliant, and delivered to the highest standard.

Project Delivery & Commissioning

Accurate quotations, reliable supply chains, and meticulous commissioning form the backbone of a smooth installation.

We provide transparent pricing, consistent product availability, and specialist commissioning engineers who ensure your system works exactly as intended. With a focus on integration, compliance, and minimal disruption, we deliver projects that perform flawlessly from day one.

Expert Technical Support

Our engineers and technical specialists are available when you need them — providing fast, informed assistance backed by decades of experience.

Whether it’s fault-finding, programming adjustments, network changes, or system optimisation, we offer clear guidance and practical solutions. Our support covers Philips Dynalite, iLight, Interact and a wide range of lighting other control technologies, ensuring you always have access to expertise you can trust.

Ongoing Care & Optimisation

Your lighting control system should continue to perform long after installation — and our aftercare services ensure it does.

We provide proactive system monitoring, routine maintenance, emergency lighting reporting, and support services either remote or on-site, for rapid issue resolution. By continually optimising performance and addressing potential issues early, we help you extend system life, reduce downtime, and maintain a safe, efficient building.